Trox Factory Visit | Internal Sales & Materials Management
From 10-11.10.17 the regional office managers and a Felderer materials management employee at the company Trox were invited to a factory tour and a cooperation workshop. During these 2 days the production lines of the Anholt plant (production of fire protection technology and RLT devices) and the Neukirchen-Vluyn plant (production of air outlets) to get a direct insight into the production processes. Other interesting components of the visit were above all the areas of research & development and the manufacturer’s modern, international fire protection centre.
The reason for the visit was a joint workshop with the internal sales team and the manufacturer’s sales management. During this workshop the following very important topics were discussed and analysed:
- Double-sided insight into the structure/ and process organization along the order/ and delivery process
- Service levels of the company Trox
- Possibilities of changes and cancellations
- Delivery date calculation
Delivery/ processing times and their communication
Possibilities of changes and cancellations
tracking our direct deliveries
In these areas we have found very interesting approaches with the manufacturer, which will subsequently be tested at Trox in the area of process optimization.
The aim is to guarantee an even more customer-oriented processing of customer orders through an intelligent linking of the processes at Felderer and Trox.